UX Retainer – reliable UX support

Individual projects solve individual problems. But good UX does not happen in isolation – it develops over time. With a UX retainer, every decision builds on the last, your product is considered as a whole, and knowledge is never lost. We are not just there when something goes wrong – we make sure it does not go wrong in the first place.

UX is often brought in only once things have already become expensive. A typical senior UX freelancer charges around €800–1,200 per day. Agencies usually charge significantly more – plus setup time, onboarding, and the friction that comes with every new engagement. A UX retainer shifts exactly that: less firefighting, fewer rounds of corrections, fewer "we should have talked about this sooner" moments. You are not investing in individual interventions – you are investing in better decisions.

Freelancers are quick, but often working alone. Agencies are large, but rarely close enough to your product – and every new engagement starts from scratch. We are deliberately somewhere in between: a small, well-rehearsed team that thinks together (not just alongside each other), responds quickly, and genuinely understands your product. No handovers. No loss of knowledge. No explaining things twice. Just continuity – and that is exactly where good UX comes from.

The model works particularly well for NGOs, universities, and all values-driven organisations and agencies that want to embed UX not just occasionally, but as a lasting part of their digital strategy – for example as part of an EAA compliance approach or when building a user-centred development process.

The model is deliberately flexible. We work out together what to do with the booked capacity and prioritise according to your current needs. After the minimum term of three months, the retainer can be cancelled on a monthly basis.